Privacy & Security Policy

Last updated June 19, 2023

At Mikata, we take our responsibility for the privacy and security of your personal health information very seriously. This policy describes how we collect, use, store, and disclose your personal health information in a private and secure manner on behalf of your clinic.

Please read this policy carefully to make sure you understand our practices and are comfortable with them.



Mikata collects, uses, stores, and discloses your personal health information on behalf of your healthcare provider for the purposes of providing health services.

When your clinic subscribes to the Mikata platform, they enter an agreement that designates Mikata Health, Inc. as an “Information Manager” for the clinic. This permits your clinic to share personal health information from their electronic medical record (EMR), or similar system, with us so we can provide our services.

We comply with all applicable standards and regulations for the handling of personal health information, notably the Health Information Act of Alberta.


What do we do?

Mikata Health, Inc. is a technology company headquartered in Calgary, Alberta. We’ve developed an automation platform that consists of a secure web-based software application for doctors, nurses, and staff at clinics to use, and a secure web-based application for you, the patient, to use.

Your clinic uses the platform to automate time-consuming administrative and documentation tasks, which frees up doctors, nurses, and staff to spend more time caring for you. Additionally, the platform makes it easier for you to access care, communicate with the doctors, nurses, and staff at your clinic, and complete tasks related to your care.

Mikata enables your clinic to contact you via text, email, or automated voice call, and in some cases interact with Mikata’s secure web-based app (i.e., “Appointment Hub”) and automated chatbot (i.e., “Mika”) to exchange information or complete tasks related to your care.


What information do we collect?

We collect registration information as well as diagnostic, treatment, and care information. We collect, use, store, and disclose the minimum amount of information required to provide our services, but your clinic ultimately decides which services to use and how they are configured.

Your clinic may use our platform to collect the following information:

  • Information about you that is stored in your clinic’s EMR, such as your name, date of birth, healthcare number, contact details, and appointment information
  • You may be asked about your preferences, such as preferred language, so we can personalize your experience
  • You may be asked for additional information related to your physical and mental health, as well as your concerns and questions related to your care to provide health services
  • Finally, we may collect additional personal information, as needed, to verify your identity


How do we use this information?

We use the personal health information we collect in the provision of health services, and to provide the following benefits to you.

Better access to care at your clinic:

Interact with an easy-to-use chatbot, “Mika,” whenever it’s convenient for you to book appointments, ask questions, complete forms, questionnaires, and surveys, and share files with your clinic.

Better communication:

Your clinic can configure the platform to send you relevant messages before and after your appointments. Each message includes a link to your “Appointment Hub” where you can view details, take actions (e.g., confirm your appointment), and complete tasks (e.g., review prep instructions, complete forms).

Better patient care:

We provide clinics with reports, overviews, and personalized care recommendations based on the information collected.

From time to time, we may also send you essential notifications related to your Mikata account, or substantial updates to our services, privacy policy, and/or terms and conditions.

We may de-identify and aggregate your information for improvement and development purposes in compliance with all applicable laws and regulations. We do not collect any additional information solely for improvement or development purposes.


How long do we use and store your information?

We store your data for as long as you have an account to access our services. In some cases, we may need to store your information longer to meet legal requirements.


How is your information stored?

Your information is securely encrypted during transmission and storage. Our application and databases are hosted on secure cloud infrastructure, which is monitored and tested. We also keep auditable logs of application and database access and activity.

In addition to these and other technical safeguards, we have put in place comprehensive administrative and physical safeguards to protect the privacy and security of your personal health information.

Despite these best efforts, the open nature of the internet means that data may flow through networks that have not been secured and may be accessed and used by people for whom that data is not intended. Our intention is that this does not happen, which is why we have put comprehensive safeguards in place to prevent it from occurring.

If you have any concerns that your information is being inappropriately handled in any way, please contact us immediately.


Where is your information stored?

Your personal health information is securely encrypted and stored on secure servers located within Canada.


Will we disclose your information or share it with 3rd parties?

Mikata Health, Inc. does not share or sell your personal health information to third parties. We share the information we collect from you with your clinic, so they can provide health services. At that point, your information becomes part of your medical record and is subject to the clinic’s privacy and security policies and procedures.


How can you access information relating to you?

You may contact your clinic to access, change, or remove information relating to you.


How will we update this privacy policy?

Our privacy and security practices are continuously evolving to take into account the latest standards and regulations, best practices, technologies, and trends.

When we make changes to our privacy policy we will update this page, so check back often to see what’s changed. In the case of substantial updates, we will also notify your clinic.


How to contact us

If you have any questions or concerns about Mikata Health’s privacy policy, please email us at or write to:

Mikata Health Inc.
Attn: The Privacy Officer
Suite 201 - 838 11th Avenue SW
Calgary, AB
T2R 0E5